Cooperative Member Service Portal

Cooperative administrators handled loan applications manually. Members had to visit the office to ask about application status and savings balance, while administrators recorded everything in books and spreadsheets.

The approval process involves several stages with different authorisation levels. Historical transactions were not recorded digitally, so members could not see their opening balance.

We built a member portal with online applications, status tracking, and savings history. On the administrator side, a multi-level approval flow records who approved what and when.

Member office visits for status enquiries dropped sharply. Administrators can complete approvals without accumulating physical paperwork.